During installation, the Client.ini file must be present in the same folder as the installer executable. Typically this folder is on the server as C:\Program Files\FLEXnet\Palisade\your serial number\ClientInstaller or C:\Program Files (x86)\FLEXnet\Palisade\your serial number\ClientInstaller folder. The network information is in that Client.ini file.
Reinstall the software. If you need a link to the right installer, contact Palisade Technical Support and include your serial number with your request. Important: On the Customer Information screen during install, change "15-day trial" to "I am upgrading or reinstalling."
If you have display problems when Excel is in per-system mode (Display Settings is set to "Optimize for compatibility", or Display Settings is not shown in Excel), Palisade Technical Support will help you resolve them, assuming you have a current maintenance contract. Please include your serial number in your trouble report, or have it ready when you call. If you have an older version of our software, be prepared to upgrade to 7.6 to solve the display problems.
If you need to move a license less than 90 days after the last move, please send an email to Technical Support. Include your full Activation ID and explain the circumstances of why this move is needed. Technical Support may be able to grant a one-time exemption, depending on the circumstances and the history of this serial number.
To solve this problem, download and install a fresh copy of @RISK or The DecisionTools Suite. If you need a download link, please contact Technical Support and include your serial number or Activation ID. 2b1af7f3a8